Boston, MA - On Friday, December 28, 2018, the nationwide 9-1-1 system had undergone some issues. The sporadic outages were finally corrected on Friday night by the Massachusetts Emergency Management Agency.
MEMA, or the Massachusetts Emergency Management Agency, began testing its systems yesterday throughout the day after outages began. After successful testing, the agency was able to confirm that the system was fully operational and that all emergency calls were directed to their appropriate local and/or regional dispatch centers.
The reason for the outage of the 9-1-1 system was due to connectivity issues back at the nationwide communications provider. CenturyLink came forward to report the outage at approximately 1:00 p.m. on Thursday afternoon.
When CenturyLink came forward with their reports, they stated that their technicians were experiencing many unexpected issues, forcing them to have delays in almost all their repairs to the system. Even after four hours of attempting to repair the system, the efforts put in were still not measuring up to the results they had expected. Though some departments resolved the issue around approximately 8:00 a.m. yesterday morning, MEMA stated that many sporadic outages were still happening throughout the day on Friday.
Many calls coming from either a cellular device or a landline were interrupted and unable to fully make their way through to the appropriate servers.
In an interview on Thursday, Federal Communications Commission Chairman Ajit Pai stated that these outages were completely unacceptable and left too many people in need of help that they were unable to get during these specific time frames. He went on to state that his Public Safety and Homeland Security Bureau will be investigating the matter until they figure out what happened and what went wrong.
During the outage period, people from New York to California stated they were experiencing outages for the 9-1-1 system.
A spokeswoman for CenturyLink came forward in an interview and stated that the reason for the outage had absolutely nothing to do with hacking, but she declined further comment after that initial statement.
In case of any future outages like the one we’ve recently experienced, go online and look up the state and local emergency direct lines and post them in an area in your home or on your cellular device to which you can access quickly in a time of need.